What are the Terms & Conditions related to AdultWorld.

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How do I register on Adultworld.co.za

In order to register as a customer on Adultworld.co.za, you need to click on the login button on the top right-hand corner of your screen or click here. You will then be requested to enter a valid email address, followed by a submit button. Once you have submitted, the following screen will prompt you to fill in your personal information as well as a password followed by the Register button. Remember that as per our Privacy Terms and conditions, your details will never be sold, shared, or distributed to third parties, unless for delivery purposes. Once you have registered, you will have access to your personal account dashboard, where you will be able to edit your details, refer to your previous order’s history, and most importantly keep track of your personal favorite products.

What are the benefits of registering on Adultworld.co.za

By registering on Adultworld.co.za and providing us with a valid email address, the Adult World team are not only able to keep you up to date with any transactions related to your account, but we can also ensure that you are privy to all of our promotional deals, sales, and notifications. This allows you to take advantage of our deals ahead of the pack, and gives you complete control with regards to managing your account. In addition, you are able to create a wish list of products to save for future reference and purchase. At Adult World we absolutely do not believe in spamming your account, so you can be rest assured, that correspondence will be kept to a minimum and only when it counts!

What do I do if I've lost my login password?

If you have misplaced/forgotten your AdultWorld login password, simply click on the Login Button, followed by the ‘Forgot your password?’ prompt. This will then take you to a separate prompt where you will be required to enter your email address, whereon a new password will be emailed to you. Once you have logged in with the new password, you will be able to manage your account and create a new password of easier referencing, for future logins.

What is the wish list at the top of the page?

The wish list allows you to add and store products on your profile that you are interested in, but not yet ready to purchase. It allows you to continuously add your favourites, keeping a record of your wish list, until such a time that you are ready to add them to your box and proceed to checkout.

How do I make a purchase?

The purchase process for customers who have a login password and for those that don’t is exactly the same. Once you have decided on a product, click on the box which reads ‘Add to Cart’. This product will then be added to your gift box/cart and will remain there until you are ready to check out. Please note that adding a product to your box does not reserve the item for you. If you click your mouse on the top right-hand corner icon which reads ‘My Cart’, you will be able to see the products which you have added to your cart. By clicking on the box, it automatically takes you to the checkout process. You will see your product summary, the price (inclusive of VAT) at which you have bought the product, and a summary of the delivery cost, bringing you to the total of your purchase. You can then either log in as an already existing customer (which means you don’t need to enter your details again, as they are already stored); or you have the option to proceed to a quick check out simply by entering your delivery address and contact details necessary for the delivery process. You then select your payment method, agree to the terms and conditions (please refer to our FAQ’s Terms and Conditions), and click on confirm. You will then be directed to either the direct credit card payment module, where your payment will be processed immediately, or to an Order confirmation sheet, providing you with the banking details of AdultWorld in order to complete your EFT. Please refer to the section ‘Payment’ under faqs for more assistance on how to make a payment.

What if an item is out of stock?

If an item is out of stock, you will not be able to add them to your box. If you have not logged in & and would like that particular product, email us at info@adultworld.co.za and we can advise you on when we will be expecting the stock to be available again. Type in your email address in the field available and click the ‘Notify Me’ tab.You will be able to receive notification when that product becomes available again.

Are all prices displayed inclusive of VAT?

Yes, all prices displayed under each product are already inclusive of VAT.

What happens if my order is late?

Whilst AdultWorld’s service delivery is all about quick turnaround times, in the rare instance that we are unable to honour our dispatch rule we will contact you personally to notify you of the delay – either by the email or via the contact number which you have provided.

What happens if I cannot be reached at time of delivery?

Our courier company is unable to notify you of exactly when your delivery will take place. It is in this regard that it is imperative to provide us with a delivery address where you will most likely be during office/day hours as well as a contact number. In the event that our courier is unable to reach you at your provided delivery address or on your contact number, they will try and deliver your parcel to you again on the next delivery run. Should this still prove to be unsuccessful, our courier company will get in touch with us regarding the issue, and we will try and resolve it by contacting you from our AdultWorld head office. Courier agents, cannot be expected to contact you via cell phone, so please ensure someone is available to receive your parcel.

What happens if I have an item missing from my delivered package?

Should your package not be reflective of your order placed with us, please contact us immediately on our Contact Us page on our website, or on +27 (0)21 933 2006, so that we can urgently rectify the situation.