During the COVID19 Lock Down Period – Please Allow 7-10 working days for courier delivery as our couriers are experiencing delays.

Delivery 

ADULT WORLD DISTRIBUTES VIA FAST + FURIOUS (Recommended) COURIER STRAIGHT TO YOUR DOOR OR VIA SA POST OFFICE. 

  • Fast + Furious – R120 for Main Centers.
  • Fast + Furious – R140 for Outlying Areas.
  • SA Post Office – R90 (To be Collected at Your nearest Post Office)

Your Fast + Furious shipping charge will be calculated automatically once your postal code has been entered.

IF YOU WOULD LIKE TO CHANGE YOUR DELIVERY DETAILS
In the event that you would like to change your delivery details or reroute your parcel, we ask that you contact the Adult Worlds Client Concierge team (orders@adultworld.co.za; 021 933 2006) to notify them of your request so that they may action this as soon as possible.

Collection of orders at our Warehouse

Once your payment has cleared, and your order has been processed, you will be notified when your order is ready for collection.

Returns

Consumer’s right to return goods

In terms of SECTION 20(3) of the CONSUMER PROTECTION ACT 68 of 2009 

ADULT WORLD GROUP (PTY) LTD for reasons of public health prohibits the return of goods supplied to its consumers or at their discretion. 

For unopened Merchandise:

We will only accept your return of factory sealed, unopened items for credit to your credit card within 14 days of the purchase date. Please package all items securely in a strong box and write the Invoice number clearly on the outside of the box to facilitate the return process. (We will advise you the invoice number) Please allow 2-3 weeks for credit to appear on your credit card billing statement. All unopened returns will incur a 15% handling fee and the additional shipping charges.

To protect the health of our employees and our customers, we will not exchange adult sex toys or intimate apparel (such as Bra’s, G-strings, panties, thongs, vibrators, masturbators etc.) Opened or re-packaged (by you) merchandise will not qualify for a refund.